A graphic technique for defining the relationship between customer desires and product (or service) is:
A) product lifecycle management.
B) the house of quality.
C) the moment of truth.
D) the assembly drawing.
E) modular design.

Question

Quizplus · Accepted Answer

The house of quality is a graphic technique that maps out the relationship between customer desires and product features. It is an important tool in quality control and can help businesses identify areas for improvement and prioritize product development efforts. Product lifecycle management (A) is a process for managing the entire lifecycle of a product, from ideation to disposal. The moment of truth (C) refers to the point at which a customer interacts with a company and forms an impression based on that experience. An assembly drawing (D) is a detailed engineering drawing that specifies how the components of a product fit together. Modular design (E) is an approach to product design in which a product is broken down into smaller, more manageable components, or modules.

A Graphic Technique for Defining the Relationship Between Customer Desires