"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:
A) W. Edwards Deming.
B) Joseph M. Juran.
C) Philip B. Crosby.
D) Crosby, Stills, and Nash.
E) Armand Feigenbaum.

Question

Quizplus · Accepted Answer

"Quality Is Free" is the title of Philip B. Crosby's influential book on quality management. Crosby argued that the costs of poor quality, including lost production, rework, and warranty claims, far outweigh the costs of implementing a quality management system.

"Quality Is Free," Meaning That the Costs of Poor Quality