Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

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Both Deming and Juran emphasized the importance of meeting customer needs and expectations, but Juran is more specifically known for his focus on fitness for use and quality defined by meeting customer needs, while Deming emphasized a broader system view including the 14 Points for Management and the System of Profound Knowledge, focusing on continuous improvement and the reduction of variation.

Deming's Writings on Quality Tend to Focus on the Customer