________ is a process analysis technique that focuses on the customer and the provider's interaction with the customer.
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Q70: Professional services typically require low levels of
Q71: Activity times should not be included in
Q72: One fundamental difference between a process chart
Q73: An example of the postponement strategy for
Q74: Flowcharts use distance, but not time, to
Q76: Service blueprinting:
A) provides the basis to negotiate
Q77: _ involves the ability to respond with
Q78: A special form of time-function mapping, which
Q79: Value-stream mapping:
A) is a variation of time-function
Q80: Time-function mapping is a flowchart with time
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