Which of the following is a measure of queue performance?
A) utilization factor for the system
B) average queue length
C) probability of a specific number of customers in the system
D) average waiting time in the line
E) all of these

Question

Quizplus · Accepted Answer

All of these are measures of queue performance. 
- Utilization factor for the system measures the percentage of time the servers are busy serving customers.
- Average queue length measures the average number of customers waiting in the queue.
- Probability of a specific number of customers in the system measures the likelihood of having a certain number of customers in the system at any given time.
- Average waiting time in the line measures the average time a customer spends waiting in the queue before being served.

Which of the Following Is a Measure of Queue Performance