Greg is feeling overwhelmed at his new job with projects that are coming due in a short time. He is talking with Julia, his friend and coworker. Julia responds by relating the frustration and confusion she felt when she started the job and offers to help Greg get back on track. Julia's expression of understanding is an example of _____.
A) neutrality
B) empathy
C) manipulation
D) apathy

Question

Quizplus · Accepted Answer

Julia's response shows empathy, which means she is relating to and understanding Greg's feelings. This can help Greg feel heard and supported, and can also lead to a more positive work environment.

Greg Is Feeling Overwhelmed at His New Job with Projects