One of the most striking contrasts in restaurants is between the demeanor of cooks and that of servers. Servers are paid to be nice, pleasant, and courteous. On the other hand, cooks are usually not required to act this way. The part of a server's job that does not apply to a cook is called
A) interactional context.
B) emotion work.
C) the social construction of emotions.
D) being an agent of socialization.

Question

Quizplus · Accepted Answer

The part of a server's job that does not apply to a cook is the emotional labor or emotion work of being nice, pleasant, and courteous. This is a specific type of interactional context that servers are required to engage in, but cooks are not.

One of the Most Striking Contrasts in Restaurants Is Between