A non-defensive climate results from the expression of empathy.
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Q1: What Gibb describes as "spontaneity" means saying
Q3: An impervious response sends a disconfirming message
Q4: "I felt worried when you left early
Q6: "You seem to be happy today" is
Q7: Physical abuse often starts with verbal abuse,
Q8: Stonewalling is an example of an impervious
Q9: Open communication and praise are the two
Q10: In order to communicate clearly, you should
Q11: Asking if anything else is bothering your
Q19: Endorsement is the strongest type of confirming
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