Problems reported by the external operational measures can be generally explained by deviations in the internal operational measures.

Question

Quizplus · Accepted Answer

External operational measures reflect the performance of the system as perceived by the customers or users. Problems reported by these measures are usually caused by issues in the internal operational measures, which are the performance indicators used within the organization to monitor and control the system's operations. Therefore, deviations in the internal operational measures can explain the problems observed in the external operational measures.

Problems Reported by the External Operational Measures Can Be Generally