Service level agreements are an important part of any outsourcing relationship because they specify supplier performance requirements.

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Service level agreements (SLAs) are contracts between customers and service providers that establish agreed-upon performance targets for service delivery. These agreements are crucial to ensure that the service provider meets the customer's requirements and expectations. SLAs typically include metrics such as uptime, response time, and resolution time, as well as penalties for failing to meet these targets.

Service Level Agreements Are an Important Part of Any Outsourcing