When Sally, a frontline manager, asked her subordinate, Justin, to invite a client to a charity function, Justin forgot to do so. When the company president asked Sally why the client was not present at the charity function, Sally explained why. In this scenario, who is responsible for the failure?
A)The client is responsible.
B)Sally is responsible because, as manager, she delegated the task to Justin.
C)The president is responsible because he hired Sally.
D)Sally is not responsible for Justin's failure, and she can now confidently move on to other responsibilities.
E)Justin is solely responsible for his failure.

Question

Quizplus · Accepted Answer

As a frontline manager, Sally delegated the task of inviting the client to Justin. Therefore, she is responsible for the failure as she should have followed up to ensure that the task was completed. It is important for managers to take responsibility for the actions of their subordinates to ensure that tasks are completed effectively and efficiently.

When Sally, a Frontline Manager, Asked Her Subordinate, Justin, to Invite