The dimension of design quality that concerns the past performance and reputation is which of the following?
A) Response
B) Serviceability
C) Performance
D) Reputation
E) Perceived quality

Question

Quizplus · Accepted Answer

Perceived quality is the dimension of design quality that concerns the past performance and reputation. It reflects the customers' perception of a product's overall excellence or superiority and is influenced by the brand's reputation and previous experiences with the product.

The Dimension of Design Quality That Concerns the Past Performance