Quality function deployment (QFD):
A) is a manufacturing function aimed at lowering cost by reducing the portion of rejected units.
B) fills the house of quality matrix with the designer's aspirations for the product.
C) starts with studying and listening to customers.
D) is a place where the quality assurance function is housed.
E) is another term for value engineering.

Question

Quizplus · Accepted Answer

Quality Function Deployment (QFD) is a customer-driven process that starts by studying and listening to customers in order to understand their needs and expectations. This information is then translated into design requirements and specifications that guide the development of the product or service, filling the house of quality matrix. QFD aims to ensure that customer needs and expectations are met through every stage of the product/service development process.