A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?
A) Inventory analysis
B) Mathematical forecasting
C) Queuing theory
D) Linear programming
E) Network models

Question

Quizplus · Accepted Answer

Queuing theory is the most appropriate quantitative approach for analyzing and optimizing waiting lines or queues. It helps in determining the best service arrangement to minimize waiting times and service costs, which directly addresses the food chain's issue with customer waiting times during peak hours.

A Food Chain Is Getting Complaints from Customers That the Waiting