Aara does not seem to be as productive as she usually is. Afreen, her manager, is concerned about her performance. Afreen wants to talk to Aara and solve the problem. Which of the following is the first step Afreen should take in the decision-making process?
A) Generate and evaluate alternative solutions to improve her performance
B) Choose a preferred course of action for performance improvement
C) Identify and define the problem that is causing the productivity issues
D) Talk to Aara's family
E) Evaluate solutions before consulting Aara

Question

Quizplus · Accepted Answer

The first step in the decision-making process is to identify and define the problem. In this scenario, Afreen has noticed a decrease in Aara's productivity and wants to address the issue. Before generating and evaluating alternative solutions or choosing a preferred course of action, Afreen needs to understand the root cause of the problem. Therefore, the best choice is to identify and define the problem that is causing the productivity issues. Talking to Aara's family or evaluating solutions before consulting Aara may not be necessary or effective at this point.

Aara Does Not Seem to Be as Productive as She