Which of the following refers to organizational citizenship?
A) It is the loyalty of an individual toward an organization.
B) It is a willingness to "go beyond the call of duty in one's work."
C) It is an ability to understand emotions and manage relationships effectively.
D) It is the spillover of an employee's positive or negative moods onto others.
E) It is a strong positive feeling about one's job and the organization that one works for.

Question

Quizplus · Accepted Answer

Organizational citizenship refers to an employee's willingness to go above and beyond their job duties to contribute to the overall success and well-being of the organization. This includes volunteering for additional tasks, supporting coworkers, and promoting a positive workplace culture. Option B states this definition most accurately.

Which of the Following Refers to Organizational Citizenship