Salma, the operations manager, and Chang, the human resource manager, argue over the allocation of targets, objectives, and resources among the leaders of different teams in their firm. Salma and Chang are likely to be involved in a(n) _____.
A) emotional conflict
B) functional conflict
C) dysfunctional conflict
D) lose-lose conflict
E) substantive conflict

Question

Quizplus · Accepted Answer

Salma and Chang are arguing over the allocation of targets, objectives, and resources among the leaders of different teams. This is a substantive conflict, which is a disagreement over goals, objectives, and resources. It is not emotional, functional, dysfunctional, or lose-lose conflict, as the disagreement is focused on the allocation of resources, rather than being personal or unproductive.

Salma, the Operations Manager, and Chang, the Human Resource Manager