The statement that 'complaints can be seen as an opportunity' seems to be a contradiction in terms.Do you agree with the statement and how would you use this opportunity if you were responsible for handling a breakdown in the reservations system of an airline company?

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The Answer of The statement that 'complaints can be seen as an opportunity' seems to be a contradiction in terms.Do you agree with the statement and how would you use this opportunity if you were responsible for handling a breakdown in the reservations system of an airline company?

The Statement That 'Complaints Can Be Seen as an Opportunity