Customer expectations need to be managed.Explain different types of expectations and discuss which type of expectation a restaurant might use as the reference point for judging post-purchase performance.What could the restaurant do to manage that expectation?

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The Answer of Customer expectations need to be managed.Explain different types of expectations and discuss which type of expectation a restaurant might use as the reference point for judging post-purchase performance.What could the restaurant do to manage that expectation?

Customer Expectations Need to Be Managed