With causal attribution, customers who assess that the company is at fault are more likely to be dissatisfied than if they partly blame their own actions.

Name: With causal attribution, customers who assess that the company is at fault are more likely to be dissatisfied than if they partly blame their own actions.
Brand: Quizplus
Rating: 4.9 (35 reviews)

Question

Quizplus · Accepted Answer

This is because customers have a tendency to attribute negative experiences to the company rather than their own actions, leading to higher levels of dissatisfaction.

With Causal Attribution, Customers Who Assess That the Company Is