Which of the following is NOT a dimension of SERVQUAL?
A) Tangibles
B) Fairness
C) Reliability
D) Assurance
E) Empathy
Correct Answer:
Verified
Q22: The SERVQUAL dimension of empathy includes:
A)individual attention
B)convenient
Q23: In the gaps model of service quality,
Q24: Which of the following is one of
Q25: The basic E-S-QUAL scale is used for
Q26: In the gaps model of service quality,
Q28: All of the following help a service
Q29: A customer's zone of indifference exists because
Q30: To build a service satisfaction information system,
Q31: Which of the following statements are true
Q32: In the gaps model of service quality,
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