A firm uses information technology to reconfigure work, jobs, and processes. As a result, cost, quality, service, and speed are improved. What has the firm engaged in?
A) Restructuring
B) Benchmarking
C) Reengineering
D) Rightsizing
E) Delayering

Question

Quizplus · Accepted Answer

The firm has engaged in process reengineering, which involves using information technology to fundamentally change work, jobs, and processes in order to improve performance in various areas such as cost, quality, service, and speed. Restructuring involves changing the organizational structure, benchmarking involves comparing performance against industry standards, rightsizing involves adjusting resources to a more suitable level, and delayering involves reducing the number of management layers in an organization. None of these fully capture the use of information technology to reconfigure work and processes.

A Firm Uses Information Technology to Reconfigure Work, Jobs, and Processes