All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
A) A customer's satisfaction with the quality of the product received
B) The time elapsed from when the customer placed an order to the time the product is received
C) The change in demographics of a region.
D) The number of orders the customer places in a given timeframe.
E) Revenue received from a service

Question

Quizplus · Accepted Answer

The change in demographics of a region is not a metric that directly measures the success of a business process. The other options directly relate to the business process and its impact on the customer's satisfaction, efficiency, and revenue.

All of the Following Are Good Metrics a Firm Can