How should managers handle minor grievances of employees?
A) Refer them to human resources to avoid legal problems
B) Ignore them to allow time for them to resolve themselves
C) Consider each grievance as a potentially serious matter
D) Attempt to resolve through face-to-face meetings

Question

Quizplus · Accepted Answer

Managers should have a "system" for handling minor grievances to increase employee satisfaction and avoid escalation of problems themselves. Only potential legal issues should be referred to human resources. Ignoring them may cause them to escalate and very few are serious problems for organizations.

How Should Managers Handle Minor Grievances of Employees