A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?
A) Customer relationship management
B) Demand management
C) Supplier relationship management
D) Returns management

Question

Quizplus · Accepted Answer

Returns management involves the management and handling of returned products, and the liberal policy for accepting returns falls under this process. Customer relationship management pertains to managing customer interactions and relationships, demand management involves forecasting and managing customer demand, and supplier relationship management involves managing relationships with suppliers.

A Company Implementing a Liberal Policy for Accepting Customers Bringing