A service blueprint displays which of the following?
A) Activities between the service provider and customer
B) Noncontact activities that do not involve the customer
C) Both activities between the service provider and customer and noncontact activities that do not involve the customer
D) Neither activities between the service provider and customer nor noncontact activities that do not involve the customer

Question

Quizplus · Accepted Answer

A service blueprint displays both activities between the service provider and customer as well as noncontact activities that do not involve the customer. It provides a comprehensive view of the service process, including customer actions, employee actions, and support processes.

A Service Blueprint Displays Which of the Following