Poor goods and services designs can lead to all of the following except?
A) Costs due to warranty repairs
B) Costs due to product returns
C) Lost customers
D) Enhanced brand equity

Question

Quizplus · Accepted Answer

Poor goods and services designs can lead to costs due to warranty repairs, costs due to product returns, and lost customers. However, they do not enhance brand equity. In fact, poor design can damage a brand's reputation and decrease its perceived value in the eyes of consumers.

Poor Goods and Services Designs Can Lead to All of the Following