The design of performance measures for processes should consider all of the following except?
A) Tie performance to firm goals
B) Tie performance to customer requirements
C) Monitoring quality, cost, timing, and volume of process outputs
D) Link performance to cost reduction

Question

Quizplus · Accepted Answer

The design of performance measures for processes should consider tying performance to firm goals, tying performance to customer requirements, and monitoring quality, cost, timing, and volume of process outputs. Therefore, the incorrect option is D: Link performance to cost reduction, as it may conflict with other goals and requirements.

The Design of Performance Measures for Processes Should Consider All