A small customer service project that is used to test a potential initiative is referred to as a?
A) Customer service pilot project
B) Customer service test project
C) Customer service demonstration project
D) Customer service exploratory project

Question

Quizplus · Accepted Answer

A small customer service project that is used to test a potential initiative is called a pilot project. The purpose of a pilot project is to evaluate the feasibility, effectiveness, and potential impact of a new customer service initiative before it is implemented on a larger scale. It is a low-risk way to test new ideas and strategies, and it allows organizations to make adjustments and improvements before investing significant time and resources.

A Small Customer Service Project That Is Used to Test