Managing customer flows effectively can lead to?
A) Enhanced customer satisfaction
B) Enhanced firm competitiveness
C) Both enhanced customer satisfaction and firm competitiveness
D) Neither enhanced customer satisfaction nor firm competitiveness

Question

Quizplus · Accepted Answer

Managing customer flows effectively leads to both enhanced customer satisfaction and firm competitiveness. By effectively managing customer flows, firms can meet customer demands efficiently and provide an overall positive experience. This can result in customer loyalty and positive word-of-mouth, leading to enhanced competitiveness in the market.

Managing Customer Flows Effectively Can Lead To