Customer relationships can be solidified by all of the following EXCEPT this:
A) Sharing information
B) Forming cross-company teams
C) Severing ties with difficult customers
D) Developing shared goals

Question

Quizplus · Accepted Answer

Severing ties with difficult customers can actually damage customer relationships rather than solidify them. The other options, sharing information, forming cross-company teams, and developing shared goals, are all ways to strengthen customer relationships.

Customer Relationships Can Be Solidified by All of the Following