Bob continually communicates with 28-year-old Lisa as if she were still a child. In Bob's eyes, Lisa will always be "his little girl." This illustrates the fact that __________ can interfere with effective communication.
A) a perceptual set
B) dispositional attribution
C) gender
D) situational attribution

Question

Quizplus · Accepted Answer

A perceptual set is a tendency to perceive the world in a particular way based on one's past experiences and expectations. In this case, Bob's perceptual set of seeing Lisa as a child interferes with his ability to effectively communicate with her as an adult.

Bob Continually Communicates with 28-Year-Old Lisa as If She Were