When Jeannette ran into an old friend from high school, she was shocked at how much weight he had gained and how unhealthy he looked. However, Jeannette tried to smile and seem pleased to see him again. This scenario demonstrates which facial management technique?
A) masking
B) neutralizing
C) deintensifying
D) intensifying

Question

Quizplus · Accepted Answer

Masking involves covering up one's true feelings or reactions with a different one, which is what Jeannette did by smiling and appearing pleased despite her shock.

When Jeannette Ran into an Old Friend from High School