Which of the following statements regarding a balanced scorecard is correct?
A) A balanced scorecard includes several different performance measures that can be used to assess how well a business is accomplishing its mission.
B) A balanced scorecard includes financial performance measures such as ROI.
C) A balanced scorecard includes non-financial measures such as defect rates or on-time deliveries.
D) All of these are correct answers.

Question

Quizplus · Accepted Answer

A balanced scorecard is a strategic planning and management system that is used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It indeed includes a variety of performance measures, both financial (like ROI) and non-financial (such as defect rates or on-time deliveries), to provide a comprehensive view of the business's performance.

Which of the Following Statements Regarding a Balanced Scorecard Is