Some ERP systems integrate _________ capabilities that allow sales departments to manage call centers, support customers, and keep track of sales commissions.
A) project management
B) CRM
C) IDE
D) vertical market

Question

Quizplus · Accepted Answer

ERP systems with CRM integration allow sales departments to manage customer relationships and sales processes. This includes call center management, customer support, and tracking sales commissions. Project management refers to the software and processes used to plan, execute and close projects, while IDE (integrated development environment) is a software application used to develop software. Vertical market refers to a specific industry or market segment that a product or service is designed for. None of these options directly relate to sales and customer relationship management capabilities.

Some ERP Systems Integrate _________ Capabilities That Allow Sales Departments