Good business writing flows naturally like spoken language. To strike the right tone for any message it is important that you:
A) avoid contractions such as "I'll" or "don't" as they are informal.
B) use an active voice to facilitate concise communication.
C) avoid using common words to explain a situation.
D) use technical jargon to convey superior knowledge.

Question

Quizplus · Accepted Answer

Using an active voice helps to make the message clearer, direct and concise. Contractions are common in spoken language and can be used in business writing to make the message sound more natural and conversational. Using common words to explain a situation is effective as it ensures that the message is easily understood by the reader. Technical jargon can be confusing and alienating to the reader.

Good Business Writing Flows Naturally Like Spoken Language