Ted works for Soo Kin Technologies as a repair technician. He assists other repair persons directly serving end users. Many of the repair persons he assists work at remote locations, requiring Ted to travel long distances to train them. He has discovered that many repair problems are fairly simple and can be handled by the employees themselves if these problems are correctly diagnosed and the appropriate instructions and advice are provided. As a result, Ted is working with programmers to build an _____ that asks the employee or repair person a series of questions about his or her problem and then provides appropriate suggestions based on his or her responses.
A) intranet
B) extranet
C) expert system
D) operating system

Question

Quizplus · Accepted Answer

The scenario describes the development of an expert system, which is a computer program that uses artificial intelligence and machine learning algorithms to provide solutions to problems based on the user's responses to a set of questions or inputs. An intranet or extranet refers to a private network within an organization or between organizations, while an operating system is software that runs on a computer and manages its resources.

Ted Works for Soo Kin Technologies as a Repair Technician