Total quality management is based on customer focus, building quality throughout an organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a longterm commitment to continuous improvement.

Question

Total quality management is based on customer focus, building quality throughout an organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long­term commitment to continuous improvement.

Quizplus · Accepted Answer

Total quality management emphasizes customer satisfaction and involves all members of an organization in continuous improvement efforts. It emphasizes prevention of errors rather than correction after the fact. It also requires a long-term commitment to improving quality in all aspects of an organization.

Total Quality Management Is Based on Customer Focus, Building Quality