An example of a customer-value-added activity is:
A)ﬁnal painting and polishing of the product.
B)installation of a computerized human resource management module.
C)shortening the customers' billing cycle.
D)addition of an employee hotline for workplace complaints.
E)maintenance of an adequate safety stock.

Question

Quizplus · Accepted Answer

The final painting and polishing of the product is a customer-value-added activity as it directly enhances the quality and appearance of the product that the customer receives. This activity adds value to the product as perceived by the customer. The other options listed may be important for the organization but may not necessarily provide value to the customer.

An Example of a Customer-Value-Added Activity Is