The "House of Quality" matrix is a technique that relates customer requirements to concrete operating or engineering goals.

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The House of Quality matrix is a tool used in Quality Function Deployment (QFD) that helps map out customer needs and desires and align them with product/service features and characteristics that meet those needs. It serves as a roadmap for translating customer requirements into specific engineering or operational requirements to improve quality and customer satisfaction.

The "House of Quality" Matrix Is a Technique That Relates