Which of the following is a characteristic of a well-designed service system?
A)Provides a unconditional service guarantee
B)Each element of service system is consistent with the operating focus of the firm
C)The front end of the service encounter is equal to the back end
D)It segments the pleasure for the customer
E)It lets the customer control the process

Question

Quizplus · Accepted Answer

A well-designed service system ensures that each element is consistent with the firm's operating focus, aligning with its goals and objectives to deliver effective and efficient service.

Which of the Following Is a Characteristic of a Well-Designed