Which of the following refers to the physical presence of the customer in a service system?
A)Creation of the service
B)Customer contact
C)Intermittent production
D)Continuous production
E)None of the above

Question

Quizplus · Accepted Answer

Customer contact refers to the physical presence of the customer in a service system. Creation of the service refers to the process of designing and developing the service. Intermittent production and continuous production refer to the types of production systems used to deliver the service, and are not relevant to the physical presence of customers. Therefore, the correct choice is B.

Which of the Following Refers to the Physical Presence of the Customer