Total quality management:
A) involves keeping the responsibility for quality control with the management
B) has significant implications for organization goals, structure, and management control systems
C) is used by all U.S. companies
D) is the application of quality principles in the quality control department

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach that affects the entire organization, including its goals, structure, and management control systems, rather than being confined to a specific department or only involving management.

Total Quality Management