The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address
these concerns.
-Bassem and Hani are considered to be what level of management?
A) middle managers
B) top managers
C) first-line managers
D) superintendents of assembly

Question

Quizplus · Accepted Answer

Bassem and Hani are considered middle managers because they are responsible for implementing the policies and plans developed by top managers and coordinating the activities of first-line managers.