Wael is a little concerned over constant reports that his sales folks are unreasonably demanding of sales administration and customer service personnel. Although Wael knows that one of his salespeople is very difficult to deal with at times, he believes the rest are being painted with the same brush unfairly. With management's approval, Wael administers a survey to sales administration and customer service staff, asking them to respond to items that reflect the actual job behaviors of sales employees from all four regions. The surveys are randomized to eliminate potential biases. He then compares his region's evaluation against that of the others. This is most representative of what performance evaluation method?
A) Behaviorally anchored rating scales
B) Multiperson comparison
C) 360-degree feedback
D) Critical incident

Question

Quizplus · Accepted Answer

Behaviorally anchored rating scales (BARS) involve evaluating employees based on specific behaviors that are anchored to numerical ratings, which aligns with Wael's approach of using a survey to assess actual job behaviors.

Wael Is a Little Concerned Over Constant Reports That His