Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process:________ .
A) the customer, the service organization, and the individual service provider
B) finding out the customer's needs, meeting their needs, and following up
C) the customer's expectations, the customer's desires, and the customer's satisfaction
D) the customer's expectations, the customer's perceptions of the quality of the service, and customer satisfaction

Question

Quizplus · Accepted Answer

Effective communication in customer service involves understanding the roles of the customer, the service organization, and the individual service provider in the service delivery process.

Effective Communication in a Customer Service Setting Relies Upon Customer