The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the company will succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develops a series of training workshops for her managers.
-In the second workshop, Nada explains the key principles of total quality management. Which of the following is she most likely to mention?
A) reduced attention to complaint resolution
B) discipline of employees
C) focus on work products rather than processes
D) intense focus on the customer

Question

Quizplus · Accepted Answer

Total quality management emphasizes an intense focus on the customer, aiming to meet or exceed customer expectations.