TQM differs from earlier management theories because ________.
A) high quality and low costs are both seen as important to productivity
B) reworked production items are handled by special teams assigned to this task
C) employee layoffs are considered acceptable provided that morale remains stable
D) low costs are viewed as the only road to increased productivity

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes the importance of both high quality and low costs to enhance productivity, unlike earlier theories that might have focused solely on cost reduction.

TQM Differs from Earlier Management Theories Because ________