In the context of the net promoter score (NPS), scores of 6 or below represent__________, unhappy customers who may spread negative comments.
A) detractors
B) passives
C) promoters
D) campaigners

Question

Quizplus · Accepted Answer

In the net promoter score (NPS) system, scores of 6 or below indicate detractors, who are unhappy customers who are likely to spread negative comments about a company or product.

In the Context of the Net Promoter Score (NPS), Scores