Which of the following elements is included in the service-delivery system design
A) Prototype testing
B) Service guarantees and recovery
C) Company mission
D) Facility location and layout

Question

Quizplus · Accepted Answer

Facility location and layout are key components of the service-delivery system design as they impact the efficiency and effectiveness of the service process. Prototype testing is more related to product design, while service guarantees and recovery and company mission are important aspects of marketing and overall business strategy.

Which of the Following Elements Is Included in the Service-Delivery